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PRIVACY POLICY
At NovelHerbs we respect your privacy. This Privacy Policy describes what information we collect, how we use it, and your choices.
- 1.1. Information We Collect
- a.Information you provide: name, email, shipping address, billing information, phone number when you place orders or contact support.
- b. Transaction data: order history, payment confirmation (payment details handled by payment processors).
- c. Technical & usage data: IP address, device/browser type, pages visited, referral URLs, and cookies.
- d. Marketing preferences: opt-in choices for newsletters and promotions.
- 2. How We Use Your Information
- To process and fulfill orders, provide customer service, and send order updates.
- To improve our Site, analyze user behaviour, and personalize content.
- To send marketing communications if you opt in (you can unsubscribe any time).
- To detect and prevent fraud and comply with legal obligations.
- 3. Sharing & Disclosure
- We may share information with service providers who perform services on our behalf (fulfilment, payment processing, email marketing).
- We may disclose information if required by law or to protect rights, safety, or property.
- We do not sell personal information to third parties.
- 4. Cookies and Tracking
- We use cookies and similar technologies to enhance site functionality and analytics. You can control cookies through your browser settings, although disabling cookies may affect your experience.
- 5. Your Rights
- You may request access to, correction of, or deletion of your personal data. You may also object to or restrict processing where applicable under law. To exercise these rights, contact legal@novelherbs.com.
- 6. Data Security & Retention
- We implement reasonable security measures to protect data. We retain personal data only as long as necessary for business and legal purposes.
- 7. International Transfers
- Data may be processed by service providers located outside India. We take reasonable steps to ensure appropriate safeguards are in place.
- 8. Children
- Our Site and products are not directed to persons under 18. We do not knowingly collect information from minors.
- 9. Changes to this Policy
- We may update this Privacy Policy and will post changes on this page with a revised effective date.
- 10. Contact
- If you have questions about privacy, email: support@novelherbs.com Postal address: B-605/606, Nilkanth Heights, Pokhran Road 2, Thane West -400610